Frequently asked questions

Per studio restrictions, reward tickets or passes are not available for use on films within the first 2 weeks of release. 

Please refer to the Cinépolis Rewards FAQ page for more information.

Please refer to our Theaters page for each theater's experience and offered amenities.

A child is 12 or under. A senior is 60 or over.

You can purchase tickets online, through our Apple and Android apps, directly at the box office, or at the self-serve kiosks located next to the box office at our locations.

The ticket price covers the movie and, at select locations, access to a full reclining premium leather seat and at-your-seat waiter service. Food and alcohol items are sold separately.

You can purchase Cinépolis gift cards online HERE or directly at the box office at any of our Cinépolis Cinemas. We do not process refunds on or cash out gift cards.

To purchase a gift card to one of our Moviehouse & Eatery locations online, please click HERE. Your gift card is good for the purchase of admission tickets, food, and beverage items and may only be used at participating Moviehouse & Eatery locations. Your gift card may not be redeemed for cash, and unused value remains on the card. Moviehouse & Eatery is not responsible for lost, stolen, or damaged cards or any unauthorized use.

Gift Cards cannot be used for gratuity. If you enjoyed your service, credit cards can be run on request by your server and cash is happily accepted. Thanks for your purchase!

You can check your card balance HERE.

Yes, you can use gift cards to purchase tickets, food, or alcohol at any Cinépolis or Moviehouse & Eatery in the US!

Yes. The person(s) for whom you bought the tickets can use your printed email confirmation as a ticket.

Yes, assisted listening devices are available upon request.

Pets are not allowed in our locations. Service animals are welcome.

Outside food and beverages are not permitted. It is Cinépolis' policy to not allow outside food or beverages into our theaters, however in certain instances such as dietary, allergies or medical reasons, our policy should never prevail over a guest's needs. It is advised that if you need to bring in outside food or beverage into Cinépolis for one of these reasons, please alert the manager on duty before taking your seat.

Our theaters open 30 minutes prior to the first show time and close 30 minutes after the last movie has started.

We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.

Cinépolis USA theaters are wheelchair accessible and companion seating is provided in every auditorium. We strive to provide the best accommodations, to make all our films enjoyable for everyone.

We offer devices at select locations to enhance and amplify audio, provide closed captioning, or show narration of the action on screen. Please ask for assistance at the theater box office or Guest Services desk.

If you have any further questions, please reach out to us at accessibility@cinepolis.com

Cinépolis Junior offers families a space to enjoy the magic of movies in an environment that caters to children, unlike anything the U.S. has seen before. The playful rooms offer families a new and entertaining way to connect through one-of-a-kind spaces designed with children in mind. Children cannot play while the film is playing. 20 minutes of playtime will start before the scheduled showtime. Additionally, there is a 15-minute intermission halfway through the film for children to play, visit concessions and take a bathroom break. Cinépolis Junior shows children’s films (G and PG only) seven days a week and offers reserved seating for guests.

By entering the Cinépolis Junior theatre, you have accepted and agreed to abide by the safety rules set forth below and the Terms and Conditions available on this page. Cinépolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinépolis Junior theatre or the play area.

Please comply with the below safety rules at all times:

• Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.
• No adults may enter the Cinépolis Junior theatre unless accompanied by a child.
• All adults and children must purchase tickets before entering.
• To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall.
• Adults may not use the play area.
• Children may not wear shoes in the play area. Please place them in the shoe bins.
• Children must wear socks in the play area.
• No toys may be brought into the play area.
• No running, pushing, horse play, or otherwise causing disturbances in the Cinépolis Junior theatre.
• No food or beverages are allowed in the play area.
• The play area may only be used before the movie and/or during intermission and/or when Cinépolis staff indicates.
• Follow all instructions from Cinépolis staff.

Cinépolis Pico Rivera and Cinépolis Vista are both home to a state of the art 4DX auditorium. 4DX is the ultimate technology delivering a fully immersive cinematic experience. Each chair is equipped with motion simulators and programmed to the film. Inside our 4DX auditorium, motion chairs and environmental effects such as wind, bubbles, and scent work in perfect synchronicity with the action on screen. The Cinépolis 4DX auditorium show films seven days a week and offers reserved seating for guests.

By entering the 4DX theater, you have accepted and agree to abide by the safety rules set forth below and the Terms and Conditions available on this page. Cinépolis and/or 4DX, does not assume any responsibility or liability of any injuries or damages suffered as a result of using 4DX movie theaters.

The theater is designed for the display of 4DX movies. The experience includes movements and sudden vibrations in the seats, wind, essences, lights and other special effects. The 4DX equipment can aggravate existing medical conditions or cause users to suffer a loss of equilibrium or balance, headaches or dizziness and in extraordinary circumstances, epilepsy like symptoms.

Please comply with the below safety rules at all times:

• Pregnant women, people with heart conditions, and people who have other conditions which may be aggravated by the effects described above should consult a physician before experiencing 4DX movies.
• You must be at least 3 ½ feet tall and 4 years of age to experience 4DX movies.
• Secure all loose articles (glasses, cell phones, hats, wallets, keys, etc.). The theatre is not responsible for any personal items that are lost, damaged, or stolen.
• No more than one adult should sit in a seat, no lapsitting.
• Do not eat or drink during intense scenes when the seat will be most active.
• Always follow all instructions from Cinépolis staff.

To ensure your safety, we reserve the right to deny admission to children under the age of 3 and unsupervised children under the age of seven.

No, rewards members can not earn rewards points on alcoholic beverages.

Good question! Here are some details about our Private Watch Parties. There is a Food and Beverage Minimum required for the space. This minimum can be achieved by individual tabs or one tab. Our full menu available for purchase. All orders including candy, popcorn, alcoholic beverages and menu items will help achieve the minimum. All menu items will have a 21% Service fee for our waitstaff. As the guest booking your Private Watch Party online, you understand that online bookings are DIY and added event services are not available.

We encourage guests to try TheaterEars. The TheaterEars app allows you to watch new release films at the movie theater in Spanish. Simply load the app select your movie, showtime, and language to get the movie track on your phone. When you arrive at the movie theater, TheaterEars will sync to the movie through your phone's microphone and then play the full movie soundtrack in your chosen language. To learn more visit www.theaterears.com.

Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change)

In most cases, yes you can get a refund on your tickets via in person at the box office or by clicking "Refund Now" at the bottom of your ticket confirmation email at least 1 hour prior to the showtime.

Booking fees and service charges may not be subject to a refund.

Please check your SPAM folder. Ticket confirmation emails will come from Cinepolis USA at the email address tickets@cinemastubs.com. If you don’t see your reservation email in your SPAM folder, please contact us.

RATINGS:

G - General audiences. All ages admitted.

PG - Parental guidance suggested.

PG13 - Parents strongly cautioned. Some material may be inappropriate for children under 13.

R - Restricted. Children under 17 require accompanying parent or adult guardian.

NC17 - No one 17 and under admitted.

For details concerning the MPAA rating guidelines, visit www.motionpictures.org/film-ratings/.

Cinépolis and Moviehouse Require Adult Supervision For Guests Under 17 in R-Rated Movies: Guests under 17 must be accompanied by a guardian who is 21 years or older. Please be prepared to show ID at the theatre. Cinépolis and M&E reserve the right to remove unaccompanied minors from the theater without a refund.

Redeeming your voucher codes online is easy! Please follow these steps or click HERE for instructions:

1. Visit our website at CinepolisUSA.com and look for the movie you want to see. Make sure your location is selected and pick your preferred date and time.
2. Select your preferred showtime and if you’re a Rewards member, log in. If not, sign up for Rewards to earn points towards free tickets or click Continue As Guest.
3. Select your preferred seats in the auditorium. The screen is at the top. The pink chairs represent your selection. Greyed out seats are unavailable. Once you’ve selected your seats, click Continue To Tickets.
4. Click Use a Voucher Code and enter your voucher number. Then, click Apply.
5. Once the Voucher is applied, click the Plus (+) sign to add the Voucher to your order. If you do not have enough vouchers to cover the number of seats you selected, you may add one of the other ticket options (Adult, Child, Senior). Once complete, click Continue to Payment.
6. Enter your contact information and payment information, if you have a balance to pay.
7. Click Submit to finish reserving your tickets and your confirmation will be emailed to you.

Click HERE for screenshots and instructions on How to Redeem Vouchers Online.