All 3D movies will have a $3 dollar surcharge per ticket added to the cost of each ticket.
All tickets are fully refundable up to 30 minutes before scheduled show time.
Refunds must be made in person at the theatre concierge/box office.
All auditoriums are ADA accessible. We are more than happy to provide you with assistance.
Purses, backpacks, satchels and bags of any type are subject to search.
Assistive listening devices for the hearing impaired are available upon request.
Lost and Found Policy
We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.
This facility may contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
Ticket Refund/Exchange Policy
If a movie is not shown due to technical problems, you can get a refund or exchange if requested at the time of the problem and at the manager’s discretion.
If you paid using your credit card, a refund will be posted to your card. Refunds take up to 72 hours to process. Please be patient.
At the discretion of management, a ticket may be exchanged for the same movie at a different time.
At the discretion of management, a ticket may be exchanged for a different movie currently being shown at the theater as long as it is requested 1 hour before the movie starts and if seats are available.
G - General audiences. All ages admitted.
PG - Parental guidance suggested.
PG13 - Parents strongly cautioned. Some material may be inappropriate for children under 13.
R - Restricted. Children under 17 require accompanying parent or adult guardian.
NC17 - No one 17 and under admitted.
For details concerning the MPAA rating guidelines, visit www.mpaa.org/ratings
The Cinépolis Guarantee is simply a seal of approval that serves as a recommendation. The Cinépolis Guarantee holds no monetary value and does not entitle ticket holders to a refund for any reason.