FAQ

How can I find out more about the Cinepolis Rewards Program?

Please refer to the Cinepolis Rewards FAQ page for more information.

What amenities are available at each Cinépolis location?

Please refer to our location page for each theaters experience and offered amenities.

How do you define child and senior?

A child is 12 or under; a senior 60 or over.

How can I purchase tickets?

You can purchase tickets online, through our Apple and Android apps, directly at the box office, or at the self-serve kiosks located next to the box office at our locations.

What is included in the ticket price?

The ticket price covers the movie and, at select locations, access to a full reclining premium leather seat and at-your seat waiter service. Food and alcohol items are sold separately.

Can I reserve seats without purchasing them?

No, you must reserve and purchase your seats at the same time.

How can I purchase a gift card?

You can purchase gift cards directly at the box office at any of our Cinemas.

Can I use a gift card at any location?

Yes, you can use gift cards to purchase tickets, food, or alcohol at any Cinépolis in the US.

What happens if I buy tickets for someone else? Can they pick up the tickets if I’m not there?

Yes. The person(s) for whom you bought the tickets can use your printed email confirmation as a ticket.

Are hearing devices available for the hearing impaired?

Yes, assisted listening devices are available upon request.

Are pets allowed in the Cinemas?

Pets are not allowed in our locations. Certified service animals are welcome.

What are your hours of operation?

Our theaters open 30 minutes prior to the first show time and close 30 minutes after the last movie has started.

Do your Cinemas have a lost and found?

We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.

Does Cinépolis USA provide an assisted movie going experience?

Cinépolis USA theaters are wheelchair accessible and companion seating is provided in every auditorium. We strive to provide the best accommodations, to make all our films enjoyable for everyone.

We offer devices at select locations to enhance and amplify audio, provide closed captioning, or show narration of the action on screen. Please ask for assistance at the theater box office or Guest Services desk.

If you have any further questions, please reach out to us at accessibility@cinepolis.com

What is Cinépolis Junior?

Cinépolis Junior offers families a space to enjoy the magic of movies in an environment that caters to children, unlike anything the U.S. has seen before. The playful rooms offer families a new and entertaining way to connect through one-of-a-kind spaces designed with children in mind. Children cannot play while the film is playing. 20 minutes of playtime will start before the scheduled showtime. Additionally, there is a 15-minute intermission halfway through the film for children to play, visit concessions and take a bathroom break. Cinépolis Junior shows children’s films (G and PG only) seven days a week and offers reserved seating for guests.

What are the safety rules for Cinépolis Junior?

By entering the Cinépolis Junior theatre, you have accepted and agreed to abide by the safety rules set forth below and the Terms and Conditions available at this page. Cinépolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinépolis Junior theatre or the play area.

 

Please comply with the below safety rules at all times:

 

  • Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.
  • No adults may enter the Cinépolis Junior theatre unless accompanied by a child.
  • All adults and children must purchase tickets before entrance.
  • To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall. Adults may not use the play area.
  • Children may not wear shoes in the play area. Please place them in the shoe bins.
  • Children must wear socks in the play area.
  • No toys may be brought into the play area.
  • No running, pushing, horse play, or otherwise causing disturbances in the Cinépolis Junior theatre.
  • No food or beverages are allowed in the play area.
  • The play area may only be used before the movie and/or during intermission and/or when Cinépolis staff indicates.
  • Follow all instructions from Cinépolis staff.

What is 4DX?

Cinépolis Pico Rivera and Cinépolis Vista are both home to a state of the art 4DX auditorium. 4DX is the ultimate technology delivering a fully immersive cinematic experience. Each chair is equipped with motion simulators and programmed to the film. Inside our 4DX auditorium, motion chairs and environmental effects such as wind, bubbles, and scent work in perfect synchronicity with the action on screen. The Cinépolis 4DX auditorium show films seven days a week and offers reserved seating for guests.

What are the safety rules for 4DX?

By entering the 4DX theater, you have accepted and agree to abide by the safety rules set forth below and the Terms and Conditions available at this page. Cinépolis and/or 4DX, does not assume any responsibility or liability of any injuries or damages suffered as a result of using 4DX movie theaters.

The theater is designed for the display of 4DX movies. The experience includes movements and sudden vibrations in the seats, wind, essences, lights and other special effects. The 4DX equipment can aggravate existing medical conditions or cause users to suffer a loss of equilibrium or balance, headaches or dizziness and in extraordinary circumstances, epilepsy like symptoms.

Please comply with the below safety rules at all times:

  • Pregnant women, people with heart conditions, and people who have other conditions which may be aggravated by the effects described above should consult a physician before experiencing 4DX movies.
  • You must be at least 3 ½ feet tall and 4 years of age to experience 4DX movies.
  • Secure all loose articles (glasses, cell phones, hats, wallets, keys, etc.). The theatre is not responsible for any personal items that are lost, damaged, or stolen.
  • No more than one adult should sit in a seat.
  • Do not eat or drink during intense scenes when the seat will be most active.
  • Always follow all instructions from Cinépolis staff.

To ensure your safety, we reserve the right to deny admission to children under the age of 3 and unsupervised children under the age of seven.

Movie Showtimes

Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change).

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