Registration and Membership

Is there a fee to join the program?

Cinepolis Rewards is completely free to join! As a thank you for joining you will receive a free 85oz buttered popcorn.

How do I sign up?

You can become a Cinepolis Rewards member by signing up here or the Cinepolis USA mobile app.

Why do you need my information?

Your email address or mobile number allows us to keep you informed about your Cinepolis Rewards account and can be used to access your account for earning and/or using Rewards. You can opt in to receive communications such as special promotions, account updates and reward notifications. We collect your birth date in order to acknowledge you with a birthday gift. And we need your favorite theatre so that we can keep you in the loop on the latest offers and events. To update your information or preferences regarding these communications, visit your account on the Cinepolis USA website.

How can I find out more about the rules governing the Cinepolis Rewards program?

For more information please see the Terms of Use page for the Cinepolis Rewards program. Feel free to get in touch with us using the Contact Us form and choosing the Cinepolis Rewards option.

Rewards and Benefits

How do I start earning rewards as an Cinepolis Rewards member?

Once you have filled out the required portions of you profile, your account is considered active and you are eligible to start earning rewards. You are required to provide your name, birthdate, favorite theater, email address, and phone number. To earn points, you must present your account number or your phone number at the time of purchase. It's as simple as that!

Do I need to present my Cinepolis Rewards account number to get rewards?

Any time you want to take advantage of the benefits offered by the Cinepolis Rewards program, you may either provide phone number to a Cinepolis crew member during an in-theater transaction or log in on the website or app before buying tickets.

What if my rewards balance doesn't look right? Who do I contact?

If you have any questions or need more information about your account, first log into your account on the Cinepolis USA website and check the transaction details on the History tab of your account page. If your question is not answered, visit our Contact page  to get in touch with us.

What if I forget to log in or provide my account information when I make a purchase? Can I still get credit for my purchase?

No. At this time we will not be honoring points after transactions are made. We are sorry for the inconvenience but, your account is associated with your phone number. So, please remember to give it to our crew members or log in.

How do I keep track of my points and rewards?

You can see your point balance and all the rewards you have already earned by logging into your account on the Cinepolis USA website or mobile app. Sign in and check back whenever you would like to see your recent account activity and collected rewards.

How do I earn points?

For every $1 you spend on food and beverages, excluding alcohol, you will earn 10 points. For every ticket purchased online or through our app you will earn 50 points and 10 points for every ticket purchased at the box office or at a kiosk. There is a limit of 6 tickets per transaction for online purchases and only 1 ticket transaction per day will be eligible for earning points. Members cannot earn points on booking fees, taxes, tips, gift card purchases, and group events.

Earn points right away for all applicable food and beverage purchases. Points for all ticket purchases (online and mobile app) will be added to your account immediately as well. In the case of a refund all earned points will be deducted from the member’s account.

What benefits can I use my points for as a Cinepolis Rewards member?

Cinepolis Rewards members can redeem 1,000 points for a $5 Reward which can be applied towards any food and beverage purchase (except for alcoholic beverages) at a theater location, and/or online ticket purchases. The $5 Rewards cannot be applied towards payment of booking fees, taxes or tips. Gift card purchases and group event expenses cannot be made using Rewards. To redeem points/rewards, sign in on the Cinepolis USA website or mobile app for ticket purchases, or provide your phone number to a crew member to apply rewards against eligible food or beverage purchases.

Will my points expire?

Points never expire as long as you are an active Cinepolis Rewards member. Points for Cinepolis Rewards members will expire after 12 months of inactivity.

How do I redeem my birthday gift, sign-up reward or any other offer that is sent to me via email or text?

Any offer for food and/or beverages sent via email or text, or loaded onto a member account, can be redeemed at any Cinepolis USA location.

An offer for a 130 oz popcorn will be automatically loaded onto Cinepolis Rewards member accounts at the beginning of the month of the date of birth registered in the member profile. Birthday rewards will expire at the end of the calendar month in which they are granted.

Cinepolis Rewards members will receive a sign-up reward of a free 85oz buttered popcorn.

CAN I EARN REWARDS POINTS ON ALCOHOLIC BEVERAGES?

No, rewards members can not earn rewards points on alcoholic beverages.

Account Management

How do I reset my online password?

If you forgot your password or would like to change it, just click the “Forgot Password” link at the bottom left of the Log In screen. You can also update your password by clicking “Edit” on the Profile tab of your Rewards account page.

How will I find out about special Cinepolis Rewards member offers?

Stay in the loop with our emails and/or text messages. We'll periodically send you relevant member information such as newsletters, special promotions, reward notifications and account updates.

Do I get a membership card?

Cinepolis Rewards members will not have a card. You can access your virtual card with ease on the Cinepolis USA website or mobile app. Don't worry – if you're at the theater and you don't have your member number, the crew can look you up by phone number or email address.

How long is my membership valid?

Your Cinepolis Rewards membership is unlimited, so it's valid as long as your account stays active. After two years (24 consecutive months) of non-use, your account will be considered inactive and we may cancel the account.

How do I cancel my membership?

You may cancel your membership by presenting your member account number at the box office or the guest services information desk at any Cinepolis USA location in the U.S. or by making a request through the Contact Us form on the Cinepolis USA website.

How does Cinepolis protect my privacy after I register as a Cinepolis Rewards member?

Cinepolis USA values your business and respects your privacy. Because of our commitment to your privacy, we do not sell or rent your information to other companies. We do share your information under certain circumstances, with third parties that provide services on our behalf. To view our complete privacy policy, click here.

How do I change my contact information?

If you would like to update your personal profile information such as your mailing address, phone number or email address, log in to your account on the Cinepolis USA website, click “Edit” on the Profile tab and save your changes there. Contact information and profile preferences cannot be changed on the Cinepolis app.

Where do I find my account number?

Remember you can always give your phone number and/or email address to the theater staff to earn points on eligible purchases and use your rewards in the theater. In the event you would like to find your account number it is located on your Member page on the Cinepolis USA app, or at the bottom of your receipt for in-theater food and beverage purchases.

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